Maintaining Healthy Culture When the World Doesn’t Feel Very Healthy

It’s safe to say that the world feels crazy these days. So throughout this, the question remains, how do we maintain a healthy work culture right now?  We Build Trust With Our Teams  We need to be honest with our teams. People can smell something in the air when you’re being dishonest. No fronts, we must be authentic. Let them see who we really are. As we build trust, we’ll maintain a healthy culture.  Show…

Making Employees Feel Safe During Uncertain Times

We are living through an unprecedented period. More than any other event in our lifetime, the COVID-19 virus has everyone feeling anxious and uncertain about the future. The closest comparison is the attacks of 9/11 but our nation’s quick response to heightening security at home and abroad gave people the confidence they needed to get back to life as normal. But this is different. More people lost their jobs in the first two weeks of…

Becoming Better Leaders in a Crisis

A crisis can be overwhelming. Whether it’s a crisis of faith, a family crisis, or a global pandemic that has changed the world forever, crises shape us as people and as leaders. They show us what’s important and what’s not. They force us to perform under intense circumstances that can bring out our best or highlight our worst, depending on how we react. Either way, we can use that knowledge, that learning; to become better…

Leveraging the New Normal

As the world prepares to move forward, leaders find themselves caught in a struggle between what has been and what will be. Companies are finding themselves having to balance the current day-to-day struggles for survival by paying proper attention to how their business model needs to pivot in this crisis.  The first thing we should do to set ourselves up for success in leveraging the new normal is to set up two teams that can…

How Love Works in a Crisis

A CEO’S ADVICE FOR LEADERS IN A CRISIS Before I retired from full-time work, I served as CEO of four different companies for more than 25 years, including SeaWorld Entertainment, Saab Automobiles USA, Herschend Enterprises, and an Amazon.com/Asbury automotive startup called Greenlight.com. All of these enterprises went through extreme seasons of crisis:  Seaworld’s entire business model was threatened by the movie Blackfish and legislation outlawing the breeding of captive orcas. This led to a cash…

How Organizations Should Prepare to Enter a New Normal

As the country starts to emerge from the COVID-19 shutdowns, it’s time for businesses to start considering how this “new normal” will affect the way they do business. None of us know for sure what this “new normal” will be or what it means for business, which makes this time incredibly difficult and stressful for everyone. What’s important to understand as we move forward in that, while we cannot give people CERTAINTY right now, we…