Discover how Undercover Boss inspired Joel to write LOVE WORKS. After thousands of responses, Joel shares what makes Herschend Family Entertainment’s leadership so unique.
In case you missed the show, here are a few short clips.
The real story is born out of the responses following the show. Herschend Family Entertainment (HFE) received thousands of responses. The overarching question was what makes HFE and it’s properties different?
It all starts with leadership, and I believe that “Leading With Love” is the best form of leadership for any organization. I’m talking about love, the verb, love in action. In fact, HFE actually uses love to define their leadership culture. HFE trains leaders to love each other, knowing that if they create a positive environment for their employees, the employees will in turn create an enthusiastic guest experience.
“Leading with love is counterintuitive in today’s business environment because it turns many so-called leadership principles upside down. Yet the outpouring of support from people who had never even heard of HFE convinced me that while we might be doing something slightly crazy by leading with love, we were also doing something that people were hungry to be a part of” -LOVE WORKS p. 12